1. Prior to Your Stay

• You can book your stay online and we will always guarantee the best prices when booking directly at www.royalhoteliow.co.uk. Alternatively, a member of our reservations team will be available daily from 9.00am until 5.00pm.
• We recommend that you make yourself familiar with our ‘Royal Safe Stays’ procedures prior to booking to ensure you understand all the actions we are taking to keep you safe during your stay and to minimise the spread of Covid-19. If you have any concerns about your stay, please call us and a member of our team will be happy to answer your queries.
• If you experience any symptoms of Covid-19 within 10 days prior to your arrival, please call us to reschedule your stay. These symptoms include: A high temperature, a new and persistent cough or a loss or change to your sense of smell or taste
• We recommend keeping up to date with the latest travel and COVID guidance from Red Funnel and Wightlink.

2. On Arrival

• Arriving by car? If you arrive prior to our 3.00pm check-in time, please leave your bags in the car until your room is ready. Porterage will be available on request should you require assistance.
• Arriving by public transport? Please come straight through to reception and luggage storage will be available if you arrive before the check in time.
• All guests are advised to wear face coverings within enclosed and busy indoor public areas of the hotel, however this is no longer compulsory.
  
• Hand sanitising stations will be provided at the hotel entrance and all key points throughout the hotel. We politely ask you use these before entering and please do not enter if you are displaying any symptoms of Covid-19. Any guests or visitors displaying Covid-19 symptoms may be politely approached and questioned on their symptoms by a member of our team.
• We have fitted a screen to our reception desk to protect both you and our team.
• Our lift will be regularly sanitised and should be used by guests from one household only at any one time.

3. Your Room

• Enhanced cleaning and sanitising will take place in all bedrooms and bathrooms prior to arrival.
• All surfaces are thoroughly cleaned and fabric items sprayed with products that comply with Covid-19 disinfection requirements.
• All non-essential items have been removed to minimise the risk of contamination. Important hotel information can be found in your welcome letter and our Receptionist can be contacted at any time by calling 620 from the phone in your room.
• All linen and towels are professionally laundered for optimal disinfection.
• We are offering a daily cleaning service, however if you would prefer your room not to be entered please advise reception.
• In your room we will provide an amenity kit which includes sanitiser and single use toiletries for the duration of your stay. You are welcome to take any part used toiletries home at the end of your stay as these will be disposed of when you check-out. Please feel free to take the sanitiser with you when you explore the Island during your stay.

4. Hotel & Facilities

• At key points around the hotel you will find hand sanitising stations. We kindly ask that you use these when entering and leaving the hotel, bar and restaurant areas. Please also wash your hands when entering and leaving your bedroom.
• All guests are advised to wear face coverings within enclosed and busy indoor public areas of the hotel, however this is no longer compulsory.
  
• Our cleaning team will conduct regular cleaning and extensive sanitising of all key touch points throughout the day, including surfaces, handles and equipment.
• Our lift will be regularly sanitised and should be used by guests from one household only at any one time.
• Our public bathrooms have been equipped with handwash, contact-free hand dryers and/or disposable hand towels. We request that our residents use the bathroom in their bedrooms rather than the public facilities where possible.
• Hotel pool towels to be laundered should be placed in the towel bin provided and not returned to reception.

5. Food & Beverage

• We continue to take all necessary precautions to keep our diners and our staff safe so you can relax and enjoy your meal. This will include changing linens/sanitising tables and condiments between use and using single use menus.
  
• We have removed our breakfast buffet service and we are now offering an a la carte breakfast menu only. Bookings will be necessary and your preferred breakfast timing will be arranged prior to arrival.
• Breakfast and Dinner reservations should be made prior to arrival and priority will go to guests on a first come, first served basis.
• Hand sanitising stations will be located at key points throughout the hotel. Please ensure that you use these when entering and leaving our food and beverage areas. Please also wash your hands when entering and leaving your bedroom.
• All members of the Royal team, including our kitchen and waiting staff, have had and will continue to receive comprehensive training on preventing the spread of Covid-19. Our front-facing staff will continue to wear face coverings when on duty for the forseeable future. All staff are also encouraged to use the governments twice weekly lateral flow tests.
  

6. Our Team

• All members of the Royal team have had, and will continue to receive comprehensive training on preventing the spread of Covid-19. All staff are also encouraged to use the governments twice weekly lateral flow tests.
• Our staff will practice good personal hygiene, including washing hands frequently during their shifts. Front facing staff will continue to wear face coverings when on duty for the forseeable future.
• All members of staff must report any symptoms of illness. If management have any concerns about the wellbeing of our staff, they will undergo health checks and will be sent home and asked to self-isolate if necessary.
• Hand sanitising stations are located at key back of house locations, together with signage.
• Our management team are responsible for all aspects of our Covid safety plan. If you have any concerns prior to, or during your stay you can contact our Duty Manager who will be happy to answer your queries.

7. When it's time to say 'Goodbye'

• A copy of your room bill will be delivered under your bedroom door early on the morning of your departure and we will be offering a contactless checkout option.
• If you have any queries regarding the bill or would like to add a gratuity, please call reception.
• If you would like us to email you a copy of the final VAT invoice, please inform reception. We will not accept any cash payments unless arranged by prior agreement.
• Please return your room key to reception prior to our check out time of 10.30am.
• Luggage assistance will be available on request. Please arrange this with reception and leave your luggage outside your door.

8. Dining for Non-Residents

From Monday 19th July

• All guests are advised to wear face coverings within enclosed and busy indoor public areas of the hotel, however this is no longer compulsory.
  
• All members of the Royal team, including our kitchen and waiting staff, have had and will continue to receive comprehensive training on preventing the spread of Covid-19. Our front-facing staff will continue to wear face coverings when on duty for the forseeable future. All staff are also encouraged to use the governments twice weekly lateral flow tests.
  
• We continue to take all necessary precautions to keep our diners and our staff safe so you can relax and enjoy your meal. This will include changing linens/sanitising tables and condiments between use and using single use menus.
  
• Hand sanitising stations will remain at key points. Please continue to use these when entering and leaving our food and beverage areas.
  
• Smoking is ONLY permitted in the designated area provided.
• Reservations must be made for Lunch and Afternoon Tea bookings at least 24 hours in advance
• If you need to cancel your reservation, please notify us at least 24 hours in advance
• Free Parking is available in either of our private car parks on a first come first served basis. Only blue badge holders are permitted to park on the hotel driveway. If you need to leave your car overnight, please park along park avenue so there are sufficient spaces for our resident guests.

NHS TRACK & TRACE

It is still a government advisement to scan an NHS QR code poster on arrival. To make this as quick and easy a process as possible, we recommend that all customers download the NHS Covid-19 App prior to arrival.