The Royal Hotel has received its record AA quality inspection rating. The Ventnor hotel achieved an AA Merit Score (85%) retaining its 4 Silver Stars for 2023, and scoring the equivalent of a 5 Star rating.
This score places The Royal as the Island's top, premier luxury hotel once again, as well as a top food destination, achieving 2 AA Rosettes for an unrivaled 28th consecutive year.
The AA rating is reached by assessment of overall quality and six critical areas of quality (Cleanliness, Hospitality, Service, Bedrooms, Bathrooms and Food). As well as services & facilities required to reach a star rating.
The hotel’s highest merit scores were in its hospitality (91%) and its service (88%), a remarkable achievement for any hotel and a credit to The Royal's staff.
The 5 star assessment refers to a genuine, friendly, smiling team across the hotel; who greet guests personally, by name, promptly offer help and assistance and have good knowledge of the hotel and its services.
“I have been at The Royal Hotel for over three decades. This is by far the very best AA report I have ever read. It is a credit to each of our staff that they have achieved this outstanding accolade. 4 Silver Stars, our highest quality rating ever (85%) and 2 AA Rossettes for 28 consecutive years. What an achievement.”
For a 28th consecutive year, the Island’s premier luxury hotel achieved 2 AA Rosettes, for outstanding culinary excellence. The Geranium Restaurant is open to everyone 7 days a week. It also won Bronze in The Beautiful South’s Restaurant of the Year. ‘Menus have been calibrated to showcase quality produce and cooking skills, as well as addressing the needs of its clientele.’ – AA Report
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